Naturalist Mattress Warranty

At Naturalist, we craft sleep that’s synchronized with your body and harmonized with the Earth. Our mattresses are made from 100% certified natural materials and built to last — with care, patience, and purpose.

To honor this commitment, we offer: 

  • 10-Year Commercial Warranty for mattresses

  • 1-Year Warranty for pillows

This warranty applies only to the original purchaser and is non-transferable.

As an EU customer, you are also entitled to a 2-year legal warranty under EU law, regardless of registration. Our commercial warranty extends this protection, provided certain conditions are met.

Warranty Activation

To activate the full 10-year commercial warranty, you must register your mattress within 30 days of delivery.

Complete our Warranty Registration Form, including:

 Proof of purchase (e.g., order number from our store or an authorized reseller)

  • Photo of the mattress set up in your bedroom

  • Photo of the base or frame the mattress is placed on

  • Photo showing the zipped and secured cover

  • (Optional) A short comment about your first impressions

If registration is not completed, your mattress remains covered by the standard 2-year legal warranty under EU consumer protection law.

What’s Covered

Mattresses (10-Year Warranty):

  • Visible and permanent sagging greater than 2.5 cm (1 inch), not caused by improper support or misuse

  • Cracks or splits in the latex core

  • Cover defects such as unraveling seams or broken zippers (not due to mishandling)

 Pillows (1-Year Warranty): 

  • Loss of shape due to a material or manufacturing defect

  • Fabric tears caused by a production flaw

 What’s Not Covered

 Normal wear and tear or changes in comfort preference

  • Damage from abuse, misuse, or unhygienic conditions

  • Stains, burns, odors, mold, or discoloration

  • Mattresses not opened within 30 days of delivery

  • Use in commercial settings (hotels, rentals, etc.)

  • Use directly on the floor without ventilation

Caring for Your Mattress

To maintain lasting comfort and warranty coverage: 

  • Use a breathable mattress protector to guard against moisture and spills

  • Rotate your mattress head-to-toe once a month for the first 6 months, then every other month

  • Always place the mattress on a sturdy, ventilated base

  • Never fold or bend the mattress

  • Avoid long-term exposure to direct sunlight

Unpacking Instructions

Each mattress includes detailed Unpacking & Assembly Instructions.
Please read these carefully before opening the packaging.
Improper handling may result in damage not covered by warranty.

Key Terms and Conditions

  • Original proof of purchase is required

  • The mattress must be opened within 30 days of receipt

  • Product labels (law tags) must remain intact and unaltered

  • Warranty is void in cases of misuse, unsanitary conditions, or unauthorized repairs

  • Use on non-ventilated surfaces (e.g., directly on the floor) voids the warranty

  • Mattress rotation is required to ensure even wear

  • Bases sold by Naturalist are compliant with structural requirements

  • Third-party bases must be supportive and ventilated

  • Warranty is valid only for the original purchaser and cannot be transferred