Naturalist Mattress Warranty.

At Naturalist, we design sleep that synchronizes with your body and aligns with nature. Our mattresses are made from 100% certified natural materials and are crafted with care, patience, and dedication.

To fulfill this promise, we offer:

  • 10-year commercial warranty on mattresses

  • 1-year warranty on pillows

This warranty applies only to the original purchaser and is non-transferable.

As an EU customer, you are also entitled to a 2-year statutory warranty under EU law, regardless of registration. Our commercial warranty extends this protection, provided certain conditions are met.

Warranty Activation

To activate the full 10-year commercial warranty, you must register your mattress within 30 days of delivery.

Please complete our warranty registration form and include the following:

  • Proof of purchase (e.g., order number from our shop or an authorized retailer)

  • Photo of the mattress in your bedroom

  • Photo of the bed frame or base supporting the mattress

  • Photo of the closed and secured mattress cover

  • (Optional) A short comment with your first impressions

If registration is not completed, your mattress will still be covered by the statutory 2-year warranty under EU consumer protection law.

What is covered

Mattresses (10-year warranty):

  • Visible and permanent indentations deeper than 2.5 cm (1 inch), not caused by improper support or misuse

  • Cracks or breaks in the latex core

  • Material defects in the cover such as unraveled seams or faulty zippers (not caused by improper handling)

Pillows (1-year warranty):

  • Loss of shape due to a material or manufacturing defect

  • Fabric tears caused by a production fault

What is not covered

  • Normal wear and changes in comfort perception

  • Damage caused by misuse, improper use, or unhygienic conditions

  • Stains, burn marks, odors, mold, or discoloration

  • Mattresses that were not opened within 30 days after delivery

  • Use in commercial environments (hotels, rentals, etc.)

  • Use directly on the floor without ventilation

Care of your mattress

How to ensure long-lasting comfort and maintain your warranty:

  • Use a breathable mattress protector to guard against moisture and dirt

  • Rotate the mattress monthly during the first six months, then every two months afterward, turning it from head to foot end

  • Always place the mattress on a stable, well-ventilated bed frame

  • Never fold or bend the mattress

  • Avoid prolonged direct sunlight exposure

Unpacking Instructions

Each mattress comes with detailed unpacking and assembly instructions.
Please read them carefully before opening the packaging.
Improper handling can cause damage that is not covered by the warranty.

Wichtige Bedingungen und Konditionen

  • An original proof of purchase is required

  • The mattress must be opened within 30 days of receipt

  • Product labels (law tags) must remain intact and unaltered

  • The warranty is voided in cases of misuse, unhygienic conditions, or unauthorized repairs

  • Use on non-ventilated surfaces (e.g., directly on the floor) voids the warranty

  • Regular rotation of the mattress is required to ensure even wear

  • Bed frames sold by Naturalist meet the structural requirements

  • Third-party bed frames must be supportive and ventilated

  • The warranty applies only to the original purchaser and is non-transferable